WHO WE ARE
We opened PLEATS in 2004 with a simple, but powerful concept in mind. Provide customers with premium dry cleaning and laundry, deliver outstanding customer service and use technology in all facets of the business to continually improve the customer experience. We live in St. Louis, our kids go to school here, we eat at the same restaurants you do and shop in the same stores. We love the Cardinals, the Blues, St. Louis FC, The Hill, The LOOP and Forest Park. We love our big breweries and our small ones. In other words, we're invested in St. Louis.
DRY CLEANING AND LAUNDRY YOUR WAY
Dry cleaning and laundry, like clothes, are definitely not a "one size fits all" proposition. Light starch or heavy, folded or on hangers, in-store or at your door; regardless of your preferences, we've got you covered. Our goal, above and beyond expertly cleaning your clothes, is to make your life a little better. Here are a few of the ways we do that
- Pay bills automatically online
- Super friendly service in store
- Free pick-up and delivery to your door
- Email or text reminders and order ready notifications
- Barcoded garment tracking so your clothes always find their way home
- GreenEarth Cleaning - gentler on your clothes and the environment
A personal experience
Sign up for text and e-mail notifications through your personal account.
PLEATS DELIVERED TO YOUR DOOR
Looking for a little extra time in your jam packed schedule? We can help. We'll come to your house twice a week to pick up dirty items then return them fresh and clean. All at no additional charge - zip, zilch, nada. If you love the idea, but aren't sure how often you need our help, that's ok. We have on-demand options as well. Just shoot a text or email and we'll arrange a delivery.
Have an account with us? Request a delivery online.
Our dry cleaning process is tough on dirt but easy on your clothes, and the environment. Clothes come back clean, soft and fresh.
Shirts starched to your liking and neatly pressed, on hangers or folded for easy storage or travel.
Enjoy climbing into a bed of crisp sheets, pillow cases and a soft fluffy comforter. A real treat.
WASH AND FOLD
Outsource the laundry hamper. Your items will come back clean, fresh, folded and neatly bundled for easy storage.
What Sets PLEATS Apart?
GreenEarth Cleaning, Free Pick-up and Delivery, Barcoded Garment Tracking, Biodegradable Poly Bags, Email or Text Receipts and Reminders, Outstanding Quality and Terrific Customer Service - An Unmatched Combination in St. Louis
How Do I Sign Up For Delivery Service?
You can sign up on-line using the sign up form or, if you prefer things "old school" you can call and talk to live person.
How Does The Free Delivery Service Work?
It's very simple and convenient. Once you've signed up, we come by your house twice a week. Each time, we'll pick-up your dirty laundry and / or deliver your clean items. We provide you with custom garment bags for your dirty laundry and door hook to return your clean items.
How Do I Know if I'm In Your Delivery Service Area?
Check out our map; if your home is in the shaded area, you're in. If you're near a boundary and unsure, shoot an email or give us a call. Not in our current service area, but want to be, reach out to us and we'll explore options together.
What if I'm Not Home For The Delivery?
No bigs! Most of our customers are busy people and don't have time to wait around for us.
What Should I Put My Dirty Items In For Pick Up?
For your first order you can use an existing garment bag, hamper or even a trash bag. Our driver will transfer the items to a custom bag and leave another with you for your next visit. From that point on, you will use your custom PLEATS bags.
How Early Do I Need To Have My Laundry Out For Pick-Up?
We ask that you put your bag out by 8:00 am. That is when our drivers leave the store, typically arriving at their first stop shortly thereafter.
How Do I Pay / Am I Billed?
Store customers can pay using cash, check or credit card. For delivery customers, your credit card is charged each time your clean clothes are delivered to you. We currently accept Visa, MasterCard, Discover and Amex.
What About Tough Stains, Will They Come Out?
In every case, we will do our best. Our stain specialists are very good, but in some cases, once a stain has set in (time and heat are the enemies here) and become part of the fabric, excessive removal efforts will only lead to color loss and fabric damage.